FAQ'S

 

A. All Paper + Cloud orders are packaged by hand with special care to protect your artworks.

US & International Shipping:

International orders and US orders for fine art prints are shipped via Royal mail or our art crating partner, depending on the artwork type. Orders will be processed in 10 business days and delivered within 5-7 business days, unless otherwise specified.

All other products including acrylics, metal prints, gift cards, gift prints and framed prints, will be shipped from our printing partners from the USA, UK or The Netherlands.

A. We are dedicated to providing our collectors with accurate descriptions and visuals of the artwork featured on our site. However, if you are displeased with your acquisition please email us at info@paperandcloud.co. We’ll gladly offer you a store credit within 10 days of receipt of the artwork. Custom framed pieces and originals will have a 20% processing fee.

If your works arrive damaged, please ensure Paper + Cloud is notified within 14 days of delivery.

A.Yes! We ship worldwide. 

A.

All fine art editioned prints ship for free worldwide with standard royal mail.

Additional shipping rates for products are calculated by the size of the package, and shipped via our printing partners based in the USA, UK and the Netherlands.  Please feel free to reach out to info@paperandcloud.co for any specific shipping and handling questions. 

 

A. We ship each artwork with a Certificate of Authenticity, which is signed by the artist guarantee you are collecting an authentic work of art. The certificate includes the title, dimension, materials, and all details of the artwork as well as edition series information.  As a collector, it will be important to hold onto your certificate as it will help with the future value of the work adding provenance and context around your acquisition of the piece.

A. A limited edition is a fixed number of identical prints. The artist directly oversees production and sets the edition size. Unfortunately, when an edition is sold out, it is no longer available. A limited edition print has more value than an open edition or open run print because the availability and scarcity of each work is controlled.

 A. For special sizing and commissions, please reach out to info@paperandcloud.co and we’d be happy to discuss a special size or potential commission for a new original work with the artist on your behalf.  Paper + Cloud will provide the artist creative guidance and will be sure that you are satisfied with the work produced. We’ll also facilitate any production, payment processing, and shipping requirements.

A. Open edition prints may be endlessly reproduced. An open edition print is often priced lower and valued lower than a limited edition print because there is an unlimited amount of availability.